What is the policy for responding to customer inquiries?

Modified on Fri, 26 Apr at 4:02 PM

Responding to Customer Inquiries

In what time frame should customers receive a response from a bookseller? As stated in our bookseller agreement, all BIBLIO customer inquiries or emails should be answered within 2 business days.

If we receive repeated notices from customers that a bookseller has not responded to inquiries, we may need to remove the seller's listings from our active inventory, until any issues are resolved.

For more on policies and procedures click here!